FAQ

How it works?

Everyday shopping become easier!
You don’t need to handle everything on your own.

ONLINE TRADE SOLUTIONS OÜ – partner you can trust!

Buy goods from European online stores. All you need is to find the product in the European online store and provide us with a link or make an order from our partners, and we will make the purchase and deliver it to you.
The commission for making a purchase is FREE for partner stores, for other stores we take as low as 5.5% commission. Unlike other companies, we cover all fees and protect the product against damage or loss, otherwise, you get an instant refund.

1. Register your personal account

2. Choose a product on any European online store

3. Register an order in your account, provide us all the information and a link to the product

4. Receive an invoice and make a payment in your account

5. Receive notification of shipment to your email

6. Receive the order at the provided address

How to register an account?

To register account, on the main page in the right corner of the screen, click on the “Register” button. Fill in the suggested fields. First Name Last Name. Please recheck if information is correct.

Why does the online store not accept payment?

Some online stores may reject payment because:

  • do not accept payment cards issued in another country.
  • do not accept payment cards without 3d secure verification.
  • do not accept orders in which the registration address (billing address) differs from the shipping address (shipping address).
I want to buy a product, what should I do next?

It’s simple, choose an online store and send us a link to the product or SKU of the product and the name of the store using any convenient method (online form or email). For partner stores, it is enough to specify only the order number that you created in the shopping cart. We will contact you within 12 hours to issue an invoice.

Why should I trust you?
ONLINE TRADE SOLUTIONS OÜ is an Estonian company that has been providing online services in 20 countries since 2015. Over the years, ONLINE TRADE SOLUTIONS OÜ has built a solid foundation and won the trust of consumers and partners in dozens of countries, remaining true to its main principles: contact with the client, ease of obtaining services, affordable price. Your purchases are always insured, so you can sleep peacefully.
ONLINE TRADE SOLUTIONS OÜ considers its main task in today’s world to provide the best possible, fastest, most reliable and economical service.
Is it possible to cancel the order if it has not yet been delivered?

You need to check the shipping and return policy of the shop or contact us. You can always refuse if the product does not match the description or if the product is damaged or lost.

Is it possible to refuse the product if something did not suit me?

You should check the return policy of the shop or contact us. You can refuse if the product does not match the description or if the product is damaged or lost.

When will I receive my order?

Please check the store shipping policy or contact use if don’t sure with the delivery dates.

I don't know the language of the online store, how to place an order?

You don’t need to know a language of the store. Our specialists will contact the store and place an order for you. You only need to provide information about the product you want to purchase.

What are the size and weight restrictions?

The dimensions of your shipment together with the packaging must not exceed these parameters: length – 122 cm, width – 102 cm, height – 150 cm. Maximum weight – 200 kg.

What is the maximum order amount?

The total cost of one order must not exceed €10,000 or equivalent.

What items are prohibited to be transported by mail?

It is prohibited to forward goods that may pose a threat to people’s life and health, lead to the destruction or deterioration (damage) of other shipments and work equipment.

What to do if the track number is not tracked?

If the track number is not tracked for a long time, this may indicate a logistical problem. In this case, your order is insured. If the goods did not arrive according to the delivery terms, let us know and we will refund your money.